The battery will drain faster if you have the volume higher or the lighting effects turned on. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). -Check the audio settings in the game or application you are using. You can update your driver manually or automatically. It still works OK in other systems or devices. Yes. Hyper X cloud flight headset not working. My headset is basically under 6 month's old, Turned off randomly while I was using it and wont turn back on. -See if the headset works with another computer or device. My headphones are plug-and-play and do not require drivers nor are they recognized in Windows. Featured Questions. Outside of these, you can connect with our partners listed on the product pages. I cannot hear sound from the headphones or I am not getting any response from the microphone. In many cases, the microphone on a computer is disabled or muted. Firmware Update Quick Start Guide Warranty Information; Frequently Asked Questions. ©2020 Kingston Technology Corporation, 17600 Newhope Street, Fountain Valley, CA 92708 USA. My Hyperx Cloud Flight headset is not working after the firmware update Headsets My USB Dongle is working and is blinking but the headset won't turn on .I am pressing the power button and waiting 10 second and is not turning on. Any update, this literally just happened to me today.. New comments cannot be posted and votes cannot be cast. If we ever get boring, you can ‘unsubscribe’ by clicking the link at the bottom of our emails. Also on HyperX Firmware Updater , the USB dongle is on Version 3.1.1.5 and is writing "Please connect Headset via USB cable " I DID AND STILL SAYING THAT .Please help me!! This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. In this post, we’ll present the fixes to solve this issue so that you get back to your favorite games and communicate with your teammates smoothly. When I ran HyperX NGenuity it was saying Please Connect a HyperX Enabled Device even though my HyperX Cloud Flight Wireless Gaming Headset appeared to be connected and working fine. Press question mark to learn the rest of the keyboard shortcuts. Complete a short form to submit a request by email. You can select your preferred language independent from your country. Hyperx Cloud Flight wont connect to the dongle anymore This is kind of weird, because when i used the headset yesterday evening everything worked just fine but then today morning i updated the drivers with the tool from the support homepage and now dongle and headset wont connect anymore. Can the microphone be used when connected to a device using the provided cable rather than wirelessly? How can I tell if the mic is muted or the battery is running low? so today, i had my USB plugged in and it randomly turned off, i cant turn it on with the headphone connection flashy light thing and im really confused. The manual process is time consuming, technical and risky, so we won’t cover it here. How do I resolve this? Use the … - If you can verify that audio connections are working using an alternate microphone and speakers. What devices can I use the Cloud Flight headset with? What devices can I use the Cloud Flight headset with? Our headsets use a CTIA standard connector which will work with the majority of mobile devices. All rights reserved. Kingston HyperX Cloud Headphones no longer work in Windows 10 after last update I have a self-built computer which, among other things, uses a Gigabyte Z170X - Gaming 7 motherboard which incorporates a Creative Sound Blaster Recon 3Di chip for onboard sound. FAQ: KHX-010518-HSCF-01 What is the range of the wireless signal for the Cloud Flight? I tried charging it, The dongle wont stop flashing. The mic on your HyperX Cloud 2 headset won’t work if you’re using an incorrect or outdated driver. How do I resolve this problem? - Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. Ask a Kingston expert. Checked everything “FYI i work as a Data Technician.” Balance is as it should be. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance. Computer Peripherals: 2: Jun 4, 2020: S: Question Hyper X Cloud Orbit S Microphone Not Working: Computer Peripherals: 1: May 16, 2020: T: Question How good is the Hyper X Cloud Mix? This headset is geared to PC and PS4 gamers. My USB Dongle is working and is blinking but the headset won't turn on .I am pressing the power button and waiting 10 second and is not turning on. How long will the battery last on a full charge? For information about how COVID-19 has affected our business operations, click here. This Cloud Flight is compatible with PC and PS4. I tried downloading the firmware, it tells me to connect the headset via USB, I do so with the hyperx cable and it doesnt detect it. Welcome to the HyperX Family. HyperX Cloud Flight Wireless Gaming Headset . The wired connection does not allow for microphone function. Will this headset work with my mobile device? If the USB adapter fails or is lost, how do I pair a replacement adapter with my headset? By using the site, you are consenting to this. We promise to handle your information in line with our privacy policy. Basicly i noticed when i wiggled the wire and the Jack 3.5 in the dongle moved that sound would get worse. Our headsets will work with most mobile devices using the 3.5 mm headset jack. Nor do we recommend it unless you have excellent computer knowledge. Use the following steps to re-enable the microphone. Headsets. *HyperX is a division of Kingston Technology Company, Inc. Even if you’re using the headset for the first time, this problem can occur. My own Hyperx Cloud II has a problem with no Bass coming out of the left but LOTS in the right. What is the range of the wireless signal for the Cloud Flight? HyperX Cloud Alpha is an advanced gaming headset designed especially for the gaming enthusiasts. This site uses cookies to provide enhanced features and functionality. This device comes with a headset, removable microphone, and an inline USB audio controller and is compatible with most computing devices. So you should update the driver to see if that fixes the issue. Gear For Your Favorite Gamers -- Shop Our Holiday Gift Guide! It is also compatible with Nintendo Switch when configured with Nintendo Switch Dock. How do I resolve this? Update HyperX Cloud 2 Mic Drivers Automatically. 20 meters (65 feet) is the effective wireless range in optimal conditions. - Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system. But that excludes the Xbox One console as it does not support USB audio. The update may have disabled the microphone in the Windows privacy settings. It still works OK in other systems or devices. Make sure all of the connections are correct. The Kingston HyperX Cloud II Gaming Headset is a headset designed by Kingston. The update may have disabled the microphone in the Windows privacy settings. In a large sense, HyperX cloud 2 mic not working on games like Fortine or Overwatch won’t come to you again. Page 1 HyperX Cloud Flight Quick Start Guide Wireless Gaming Headset Overview Volume wheel Microphone port USB charge port Analog headphone port Power button Mic mute button Detachable microphone Wireless adapter Wireless status light USB charge cable 3.5mm headphone cable Usage Charging It is recommended to fully charge your headset before first use. You can purchase a third party adapter cable to use the headset with an OMTP device. Questions about a Kingston product you already own? All trademarks and registered trademarks are the property of their respective owners. https://www.hyperxgaming.com/us/support/technical/products?model=hx-hscf. The quickest way available is to take advantage of the driver updating tool – Driver Booster, which is capable of getting the driver you need within click with data backed up. It only allows for speaker function. However, for best user experience we do not recommend charging the headset during use due to possible white noise (static). Recently, some of its users have reported an issue where its mic is not working. - Check that the microphone is plugged all the way into the head set. Driver Booster is a powerful drivers update software. My HyperX cloud headset does not work properly after updating to Windows 10. I wanted to be sure I had the latest firmware updates so it was important to get this software working. If the light on the headset is turned off and the volume is at 50%, the battery should last about 30 hours.