3. Select “Restart“. Please wait while we gather your contact options. With these methods, your Chromebook will most likely be back to its perky, out-of-the-box self in no time. Modify your browser's settings to allow Javascript to execute. In the box that appears, select Powerwash Continue. This document helps you find and troubleshoot problems that cause a Chromebook to be locked up, frozen, or to stop responding. Option 2 – From Chrome Browser. HP can identify most HP products and recommend possible solutions. Shut down your Chromebook. 2. Some features of the tool may not be available at this time. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Click ‘Reset’ in the box that appears. HP Chromebooks - Chromebook Is Locked Up or Frozen (Chrome OS) This document applies to HP Chromebook computers with Chrome OS. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder. Click here, Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Try our automated HP Audio check! {{#if (eq ../this.length 3)}}. Restart your device and on the login screen, press Ctrl + Alt + Shift + R keys at once. For most Chromebooks, follow the steps below: Turn off your Chromebook. 1. A Reset window will instantly open up. Your session on HP Customer Support has timed out. Learn more​, Finding your Serial Number Factory reset your Chromebook. Once the Chromebook restarts, select “Reset” or “Powerwash“. Please try again shortly. Open a Chrome browser window. Audio or sound issues? Turn off your Chromebook by pressing one of the power buttons, or by clicking into the menu in the bottom-right... 2. If your Chromebook isn’t booting at all, you may need to perform a hard reset. Press and hold down the "refresh" button (which is located just above the 3 and 4 keys) and tap the power button. Release the refresh … You can reset and unmanage a Chromebook in just a few steps and reset it. Press and hold Refresh + tap Power . Here's how to get that done: 1. How does HP install software and gather data? Finding your Product Number. Select “Menu” > “Settings“ Scroll all the way down and select “Advanced“. A [software component] will damage your computer message displays when printing or while installing - Click Here. Keep holding the Esc + Refresh keys until you see a screen that says, “Chrome OS is missing or damaged,” or “Please insert a recovery USB stick or card.”. Scroll all the way down and select “Reset“. Hard Reset can come handy when your Chromebook is not booting at all or freezing mid-way. Your Chromebook should be completely unmanaged at this point and you should be free to use it without any management. Javascript is disabled in this browser. Hard Reset Your Chromebook Using Recovery Mode. Older models may … You can reset your Chromebook by using shortcut keys or by using the settings menu. Your Chromebook has now reset itself, and it should no longer be enrolled into any school or enterprise domain. This page requires Javascript. To perform a hardware reset, perform the following steps: Connect the AC adapter. Option 1: reset with shortcut keys. Log in with your Google Account. The normal way to restart your Chromebook is to use its 'Shut down' option: tap the notification area (the section with ... 2. The information in this document applies to the following: To perform a hardware reset, perform the following steps: © Copyright 2020 HP Development Company, L.P. HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.