Typically, Chromebooks freeze, lock up, or stop responding for reasons that include: Try these strategies to get your Chromebook working again. Your email address will not be published. A device that's plugged into the Chromebook. If you can still use the keyboard, you also can use a shortcut combination to open Task Manager: Press Shift+Escape simultaneously. If you still have trouble with the Chromebook, it's probably having internal hardware issues. Get it professionally repaired. Check error messages. Make sure the Chromebook is on by pressing the power button. Keep an eye out for newer apps you don't recognize. Therefore, you could lose some of your configuration preferences for the trackpad and keyboard. A factory reset erases all your files and returns the device to its original settings. Remove any USB drives, headphones, or other external devices. Next, press Esc + Refresh on the keyboard and hold down the Power button. Bring up the Chrome OS Task Manager and close some apps. Recovering your Dell Chrome system. First, turn off your Chromebook. The Refresh key looks like a circular arrow and is typically located at the top of the keyboard. Fixing your Chromebook. Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. If you can't control the mouse cursor, press and hold the Power key until … If you see one that consumes a lot of memory, click it and select End task. If the Chromebook is frozen and won't turn off, unplug the computer from its power source and allow the battery to drain. Check your device's warranty to see if you can get it looked at by a professional for free. Internal hardware problems with the Chromebook. Force-Boot Into Recovery Mode. When you turn it back on, open Task Manager, and consider deleting any infrequently used apps that take up too many resources. When the Chromebook's screen is dark or blank, refer to the following troubleshooting steps and resources to help resolve the issue. What can we help you to find. Make sure the Chromebook is plugged in. You would want to do this after a major part replacement (Motherboard or Storage Drive) or if you have problems updating your Chrome system or if it stops working. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging. The track pad cable routing on the successor to the Chromebook 11 3180, the Chromebook 3100, is more direct and will likely not experience this same assembly problem. Here, we look at reasons Chromebooks malfunction and suggestions to address these problems. You can also consult the Chrome OS Help Website for further guidance. Privacy, Fix iPhone or iPad Frozen or Locked Up Screen, Windows 10: Force Close Apps That Are Frozen in Full-Screen. If your Chromebook doesn't boot up at all, perform a hard reset by holding down Refresh+Power for about five seconds. You can take a number of steps to fix your frozen Chromebook. Perform a Powerwash (factory reset) on your Chromebook. Submit Search. Wait three hours to give the CPU time to cool down before reconnecting the charger and turning on the device. Drain the battery. Consult your device's user manual for help finding it. Dell Chromebook 3100 Setup and specifications guide Regulatory Model: P29T Regulatory Type: P29T001. Select the column headers to sort the app list. If you’d like to reinstall Chrome OS and you don’t see the “Chrome OS is missing or damaged” message on your screen, you can force your Chromebook to boot into recovery mode. This means installing a new version of the Chrome OS on your Dell Chrome system by going through the recovery process. Perform a hard reboot. A Chromebook is any lightweight laptop that runs Chrome OS, a stripped-down operating system designed primarily for working online with Google apps. In many cases, navigating to this … Press the increase screen brightness button several times, and then check to see if the screen brightness increases. Like Windows and Apple, Chromebooks have a shortcut to get to the task manager, but it is a unique one. You can tell if the charger is connected by looking at the small LED lights near the charging port. Still, you won't lose any apps or files with the potential exception of items in your Downloads folder. Consider this method only as a last resort. Leave your Chromebook plugged in for 3.5 hours and try turning it on again. Many companies now make Chromebooks, but because these devices run the same software, each is prone to many of the same problems. Perform a hard reboot. 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If you can't control the mouse cursor, press and hold the Power key until the Chromebook turns off. Eliminating these devices from the mix can help you determine where the problem lies. A factory reset, or a powerwash, isn't the same as a hard reset. If you're presented with an error message while your Chromebook is frozen, write down the message, then Google search the exact text using another device for insight into what steps you can take. Scan the list of currently running apps and web pages. Press “Shift & Escape” at the same time to get to your Chrome Task Manager, as it is called. For more details, see our Privacy Policy. Search Chromebook 3100 2-in-1 Documentation Find articles, manuals and more to help support your product. Perform a hard reset. Make sure your Chromebook is charging. You can opt-out at any time.